@INPROCEEDINGS{994424,
  author = {Beulen, E. and Ribbers, P.},
  title = {Managing complex IT outsourcing-partnerships},
  booktitle = {System Sciences, 2002. HICSS. Proceedings of the 35th Annual 		Hawaii
	International Conference on},
  year = {2002},
  pages = { 10 pp.},
  month = {jan.},
  keywords = {Companies;Conference management;Contracts;Human resource 				management;Law;Legal
	factors;Logic;Organizing;Outsourcing;Pressing; DP management; contracts;
	information technology; outsourcing; IT executives; IT suppliers;
	business executives; complex IT outsourcing partnership management;
	descriptive framework; experts; governance factors; interviews; literature
	review; outsourcing companies;}
}
@BOOK{hermes2005outsourcing,
  title = {Outsourcing: Chancen und Risiken, Erfolgsfaktoren, rechtssichere
	Umsetzung},
  publisher = {Rudolf Haufe Verlag GmbH \& Co. KG},
  year = {2005},
  author = {Hermes, H.J.},
  series = {Haufe Praxisratgeber}
}
@book{ihkStudieZahn,
    author = {Prof. Dr. Erich Zahn, Dipl.-Kfm. Kai Ströder, Dipl.-Kfm. Christian Unsöld},
  	title = {Leitfaden zum Outsourcing von Dienstleistungen},
    publisher = {IHK Stuttgart},
    year      = {2007},
     url = {http://www.ostwuerttemberg.ihk.de/downloadcenter/downloads/pdf/dienstleistung/LeitfadenOutsourcing.pdf}
}
@BOOK{hermes2005chancenrisiken,
  title = {Outsourcing: Chancen und Risiken, Erfolgsfaktoren, rechtssichere
	Umsetzung},
  publisher = {Rudolf Haufe Verlag GmbH \& Co. KG},
  year = {2005},
  author = {Hermes, H.J.},
  series = {Haufe Praxisratgeber},
  pages = {19-25}
}
@UNPUBLISHED{starbucks,
  title = {Starbucks Coffee International},
  author = {},
  note = {},
  publisher = {Starbucks Corporation},
  year = {2012}
}

@ARTICLE{DBLP:journals/hmd/UrbachW12,
  author = {Nils Urbach and Tobias W{\"u}rz},
  title = {Ein integrierter Ansatz zur Steuerung von IT-Outsourcing-Vorhaben},
  journal = {HMD - Praxis Wirtschaftsinform.},
  year = {2012},
  volume = {284},
  bibsource = {DBLP, http://dblp.uni-trier.de},
  ee = {http://hmd.dpunkt.de/284/04.php}
}
@ARTICLE{netzwoche,
  author = {Anja Sch{\"u}rtz},
  title = {Starbucks verlängert Outsourcing-Vertrag mit iSource},
  journal = {Netzwoche},
  year = {2011},
  url = {http://www.netzwoche.ch/de-CH/News/2011/03/24/Starbucks-verlaengert-Outsourcing-Vertrag-mit-iSource.aspx}
}
@ARTICLE{ihk,
  author = {Prof. Dr. Erich Zahn, Dipl.-Kfm. Kai Ströder, Dipl.-Kfm. Christian Unsöld},
  title = {Leitfaden zum Outsourcing von Dienstleistungen},
  journal = {Die Industrie- und Handelskammern in Baden-Württemberg},
  year = {2007},
  url = {http://www.ostwuerttemberg.ihk.de/downloadcenter/downloads/pdf/dienstleistung/LeitfadenOutsourcing.pdf}
}
@ARTICLE{inside,
  author = {Maurizio Minetti},
  title = {Starbucks verlängert Outsourcing-Vertrag mit iSource},
  journal = {inside-channels},
  year = {2011},
  url = {http://www.inside-channels.ch/articles/24521}
}
@misc{ServiceDelivery, 
    title = "ITIL-Prozesse", 
    month = "Oktober ", 
    year = "2012", 
    url = "http://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse",
	note = {Zuletzt besucht am 29.13.2012}
 }
@INPROCEEDINGS{ManagingComplexItOutsoucingPartnerships, 
	author={Beulen, E. and Ribbers, P.}, 
	booktitle={System Sciences, 2002. HICSS. Proceedings of the 35th Annual 		Hawaii International Conference on}, title={Managing complex IT 				outsourcing-partnerships}, 
	year={2002}, 
	month={jan.}, 
	pages={ 10 pp.}, 
	keywords={Companies;Conference management;Contracts;Human resource 				management;Law;Legal factors;Logic;Organizing;Outsourcing;Pressing; DP 			management; contracts; information technology; outsourcing; IT 					executives; IT suppliers; business executives; complex IT outsourcing 			partnership management; descriptive framework; experts; governance 				factors; interviews; literature review; outsourcing companies;}
}
@online{OutsourcingHaufe,
  editor = {Hermes, {Heinz-Josef} and Schwarz, {Gerd}},
  interhash = {371cb222e854b99a42ac39fc954afdd2},
  intrahash = {ba6143e55ec980f1cadfa0f9309ae79e},
  keywords = {Outsourcing Unternehmen Unternehmensführung Vorlage},
  pagetotal = {Online-Ressource (408 S.)},
  ppn_gvk = {591453711},
  publisher = {Haufe},
  series = {Haufe Deloitte},
  subtitle = {[Chancen und Risiken, Erfolgsfaktoren, rechtssichere Umsetzung ; Best Practice: Erfahrungen renommmierter Unternehmen, Shared Service Center: die interne Alternative zum Outsourcing ; Ergebnisse der Deloitte Outsourcing- Studien ; auf CD-ROM Checklisten, Ablaufpläne, Präsentationsvorlagen, Entscheidungshilfen]},
  timestamp = {2009-08-21T12:25:16.000+0200},
  title = {Outsourcing},
  year = 2005
}

@misc{GlossarUniMuenster,
    author    = {Institut für Genossenschaftswesen},
    url		  = {http://www.wiwi.uni-muenster.de/06/toplinks/glossar/},
    institution = {Universität Münster},
    title     = {UK-Glossar},
    year = {2013},
    note = {Zuletzt besucht am 15.01.2013}
}

@book{talgeri2010outsourcing,
  title={Outsourcing Grundlagen: F{\"u}r Einsteiger und Profis},
  author={Talgeri, V.},
  year={2010},
  publisher={GRIN Verlag}
}

@book{masterkursHofmannArten,
  title={IT-Management: Das Wissen f{\"u}r die erfolgreiche Praxis - Grundlagen und beispielhafte Umsetzung - F{\"u}r Studenten und Praktiker},
  author={Hofmann, J.R. and Werner Schmidt, J.H.},
  year={2010},
  publisher={Vieweg+Teubner Verlag},
  pages={323-330}
}

@incollection{grundlagenWeimer,
year={2009},
booktitle={Service Reporting im Outsourcing-Controlling},
title={Grundlagen und Forschungsstand zu Outsourcing und Controlling},
url={http://dx.doi.org/10.1007/978-3-8349-8337-4_2},
publisher={Gabler},
author={Weimer, Gero},
pages={13-111},
language={German}
}

@book{rueter2006governance,
  title={It-governance in Der Praxis:},
  author={R{\"u}ter, A.},
  series={Xpert. press Series},
  year={2006},
  publisher={Springer}
}

@book{InsourcingPapado,
  title={Information Systems Development: Towards a Service Provision Society},
  author={Papadopoulos, G.A.},
  lccn={2009932888},
  year={2009},
  publisher={Springer}
}
@misc{ephorieSourcingMap,
    author    = {Jouanne-Diedrich, H.},
    url		  = {http://www.ephorie.de/it-sourcing-map.htm},
    institution = {ephorie.de – Das Management-Portal},
    title     = {Die ephorie.de IT-Sourcing-Map. Eine Orientierungshilfe im stetig wachsenden Dschungel der Outsourcing-Konzepte},
    year = {2013},
    note = {Zuletzt besucht am 15.01.2013}
}
@book{TiemHand2006,
  added-at = {2007-01-19T16:30:47.000+0100},
  address = {M{\"u}nchen [u.a.]},
  author = {Tiemeyer, Ernst and Feil, Thomas},
  biburl = {http://www.bibsonomy.org/bibtex/289ac128b4cf23e08e06957d8986514b3/gregor},
  description = {KUG Recherche-Portal},
  interhash = {f5693cb192a434b19b35c5c5a3689ff5},
  intrahash = {89ac128b4cf23e08e06957d8986514b3},
  keywords = {Projektmanagement Datenmanagement IT-Management Qualit{\"a}tsmanagement},
  publisher = {Hanser},
  timestamp = {2007-01-19T16:30:47.000+0100},
  title = {Handbuch IT-Management},
  year = 2006
}
@book{talgeri2008risiken,
  title={It-Outsourcing: Risiken Und Grenzen Im Asiatischen Wirtschaftsraum},
  author={Talgeri, V.},
  year={2008},
  publisher={GRIN Verlag}
}
@misc{szyperski1993,
    author    = {Szyperski},
    year = {1993},
    note = {Szyperski et al., S. 237, zitiert bei \cite{grundlagenWeimer}, S. 21}
}
@book{ruppe2007,
  title={M{\"o}glichkeiten und Grenzen Des Outsourcing Der Beschaffung},
  author={Ruppe, M.},
  year={2007},
  publisher={GRIN Verlag}
}
@book{gruender2010outsourcing,
  title={IT-Outsourcing in der Praxis: Strategien, Projektmanagement, Wirtschaftlichkeit},
  author={Gr{\"u}nder, T.},
  year={2010},
  publisher={Schmidt, Erich Verlag}
}
@incollection{thorenz2013cloud,
year={2013},
booktitle={IT-Outsourcing},
editor={Rickmann, Hagen and Diefenbach, Stefan and Brüning, Kai T.},
title={Cloud-Computing: Neue Chancen für das Outsourcing},
url={http://dx.doi.org/10.1007/978-3-642-31462-9_2},
publisher={Springer Berlin Heidelberg},
author={Thorenz, Lynn and Zacher, Mathias},
pages={25-38},
language={German}
}
@incollection{keuper2011cloud,
	year={2011},
	booktitle={Application Management},
	editor={Keuper, Frank and Oecking, Christian and Degenhardt, Andreas},
	title={Cloud Computing – Outsourcing 2.0 or a new Business Model for IT 		Provisioning?},
	url={http://dx.doi.org/10.1007/978-3-8349-6492-2_2},
	publisher={Gabler},
	author={Böhm, Markus and Leimeister, Stefanie and Riedl, Christoph and 			Krcmar, Helmut},
	pages={31-56},
	language={English}
}
@misc{diamond2006survey,
	year={2006},
	publischer={Diamond Management Technology Consultants},
	author={Weakland, Tom and Tumpowsky, Brian},
	title={Global IT Outsourcing Study}
}

@book{Lacity2000GIT,
 author = {Lacity, Mary Cecelia and Willcocks, Leslie},
 title = {Global Information Technology Outsourcing: In Search of Business Advantage},
 year = {2000},
 publisher = {John Wiley \& Sons, Inc.},
 address = {New York, NY, USA}
}
@inproceedings{wimaw2004CramerSchiefke,
  author = {Cramer-Schiefke, Patricia},
  booktitle = {Software Management},
  editor = {Borchers, Jens and Kneuper, Ralf},
  pages = {85-94},
  publisher = {GI},
  series = {LNI},
  title = {Nearshore oder Offshore - Outsourcing mit beherrschbaren Risiken.},
  url = {http://dblp.uni-trier.de/db/conf/wimaw/wimaw2004.html#Cramer-Schiefke04},
  volume = {54},
  year = {2004}
  }
@incollection{barney2010morningafter,
year={2010},
booktitle={Information Systems Development},
editor={Papadopoulos, George Angelos and Wojtkowski, Wita and Wojtkowski, Gregory and Wrycza, Stanislaw and Zupancic, Jože},
title={The Morning After: What Happens When Outsourcing Relationships End?},
url={http://dx.doi.org/10.1007/b137171_66},
publisher={Springer US},
author={Barney, HamishT. and Low, GrahamC. and Aurum, Aybüke},
pages={637-644}
}
@book{deloitte2012survey,
year={2012},
author={Deloitte Consulting},
title={Global Outsourcing and Insourcing Survey}
}

@ARTICLE{ihkstudie,
  author = {Prof. Dr. Erich Zahn, Dipl.-Kfm. Kai Ströder, Dipl.-Kfm. Christian Unsöld},
  title = {Outsourcing von Dienstleistungen},
  journal = {Die Industrie- und Handelskammern in Baden-Württemberg},
  year = {2007},
  url = {http://www.stuttgart.ihk24.de/linkableblob/979502/.6./data/Outsourcing_von_Dienstleistungen_STUDIE-data.pdf}
}
@book{deloitte2005calling,
  title={Calling a Change in the Outsourcing Market: The Realities for the World's Largest Organizations},
  author={Deloitte Consulting},
  year={2005}
}
@book{bringback2006,
title={Bringing IT Back: The Early Termination of Outsourcing Contracts},
year={2006},
author={Schrutt, Mark and Ruest, Sebastien},
publisher={IDC}
}
@misc{wirtschaftslexikon,
    author    = {Gabler Wirtschaftslexikon},
    url		  = {http://wirtschaftslexikon.gabler.de/Archiv/54610/economies-of-scale-v6.html},
    institution = {Gabler Verlag (Herausgeber)},
    title     = {Economies of Scale},
    year = {2013},
    note = {Zuletzt besucht am 30.01.2013}
    }
 @misc{gartnerGovernance,
    author    = {Gartner},
    url		  = {http://www.gartner.com/it-glossary/it-governance/},
    title     = {IT Governance},
    year = {2013},
    note = {Zuletzt besucht am 30.01.2013}
    }   